Privacy Policy

This Privacy Policy explains how Coolzino Casino (“we”, “us”) collects and processes personal data when you use our Services.

1. Data We Collect

  • Account data: name, date of birth, email, phone, address.
  • Verification data: ID documents, proof of address, payment verification data.
  • Financial data: deposit/withdrawal history, payment method metadata (not full card numbers).
  • Usage data: device info, IP address, browser data, logs, site interactions.
  • Support data: messages, chat transcripts, emails, call records (if applicable).

2. How We Use Your Data

We process data to:

  • Create and manage accounts, provide games and cashier functionality.
  • Verify identity, prevent fraud, and protect platform security.
  • Process transactions and handle withdrawals.
  • Comply with legal/compliance obligations.
  • Provide customer support and respond to requests.
  • Improve the Services (analytics, performance, troubleshooting).
  • Send service notifications and, where permitted, marketing messages (opt-out available).

Depending on jurisdiction, processing may rely on:

  • Contract performance (providing the Services).
  • Legal obligations (verification, anti-fraud, compliance).
  • Legitimate interests (security, service improvement).
  • Consent (marketing/cookies where required).

4. Cookies & Similar Technologies

We use cookies to:

  • Keep you signed in and secure your session.
  • Remember preferences.
  • Analyze traffic and improve performance.

You can manage cookies via browser settings; some site functions may be affected if cookies are disabled.

5. Sharing Your Data

We may share data with:

  • Payment providers and banking partners to process transactions.
  • Identity verification and fraud-prevention providers.
  • Hosting, analytics, and security vendors.
  • Authorities when required by law or to protect users and the platform.

We do not sell personal data.

6. Data Retention

We keep data as long as necessary for:

  • Account operation and support,
  • Legal/compliance obligations,
  • Fraud prevention and dispute handling.

Retention periods vary by data type and legal requirements.

7. Security

We use technical and organizational measures to protect data (access controls, monitoring, encryption where appropriate). No system is 100% secure; you should protect your credentials.

8. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete data.
  • Restrict or object to processing.
  • Data portability.
  • Withdraw consent for marketing/cookies.

We may request identity verification before fulfilling requests.

9. International Transfers

If data is transferred across borders, we use appropriate safeguards where required.

10. Contact (Privacy)

For privacy requests, contact: [email protected] (replace with your operational email if different).