Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the Coolzino Casino website, mobile site, apps (if any), and related services (“Services”). By creating an account or using the Services, you agree to these Terms.

1. Eligibility

  • You must be of legal age in your jurisdiction to use online gambling services.
  • You are responsible for ensuring that using the Services is lawful where you are located.
  • We may restrict access from certain countries/regions.

2. Account Registration & Security

  • You must provide accurate, complete, and up-to-date information.
  • One person may register only one account unless explicitly permitted.
  • You must keep your login credentials confidential. You are responsible for activity on your account.

3. Verification (KYC) & Source of Funds

  • We may request identity verification documents at any time (e.g., before withdrawals).
  • We may request additional information about payment methods and source of funds where required by policy and applicable rules.
  • Failure to provide requested information may result in account restrictions.

4. Deposits, Withdrawals & Payments

  • Deposits and withdrawals are subject to limits, processing times, and method availability.
  • Withdrawals may be processed only to a payment method that belongs to you.
  • We may apply security checks and compliance reviews before processing withdrawals.
  • Fees (if any) will be shown during the transaction flow or in the cashier area.

5. Bonuses, Promotions & Wagering Requirements

  • Bonuses and promotions may have separate rules (e.g., wagering, maximum bet, eligible games, time limits).
  • If bonus rules conflict with these Terms, the bonus rules apply for that promotion.
  • We may cancel promotions in cases of suspected abuse, irregular play patterns, or breach of rules.

6. Prohibited Activities

You must not:

  • Use the Services for fraud, chargebacks, or illegal activity.
  • Collude with others, use automation/bots, or exploit software errors.
  • Open duplicate accounts or misuse referral/promotion systems.
  • Attempt to access restricted areas, manipulate results, or interfere with system integrity.

We may suspend or close accounts and void winnings if prohibited activity is detected.

7. Game Rules & Malfunctions

  • Each game is governed by its rules displayed in-game.
  • If a game or system malfunctions, affected bets and payouts may be voided or corrected.

8. Responsible Gambling

We support responsible play and provide tools (e.g., limits, time-outs, self-exclusion). See the Responsible Gambling page for details.

9. Account Suspension & Closure

  • You may request account closure at any time via Support.
  • We may suspend or close accounts for compliance, security, or Terms breaches.

10. Complaints & Dispute Resolution

  • Contact Support first so we can investigate.
  • Provide relevant details (username, dates, transaction IDs, screenshots if applicable).
  • We aim to resolve issues fairly; complex cases may take longer due to verification and security reviews.

11. Intellectual Property

All site content, trademarks, and software are protected. You may not copy, distribute, or modify without permission.

12. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect losses, loss of profits, or damages arising from misuse, interruptions, or unauthorized access.

13. Changes to Terms

We may update these Terms. Continued use after updates means acceptance of the revised Terms.

14. Contact

For questions about these Terms, contact Support via the Contact page.